Frequently Asked Questions

Returns & Exchanges

What is your return policy?
We offer a 30-day return window for items in original, unworn condition with all packaging intact. Personalized items are final sale due to their bespoke nature.

How do I initiate a return?
Contact our Client Services team with your order number. We will guide you through the return process and provide instructions.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your return.

Shipping & Delivery

How long does processing take?
Orders are processed within 1-3 business days to ensure quality standards are met.

What are your shipping times?
Standard international delivery takes 5-15 business days from dispatch, depending on destination.

Where do you ship from?
Items are shipped from our international distribution centers to ensure global availability and authenticity.

Do you ship internationally?
Yes. JyBy Legacy serves discerning clients worldwide.

Product & Quality

Are your products authentic?
Every piece in our collection is carefully vetted for authenticity and quality. We partner only with verified artisans and heritage houses.

Do you offer personalization?
Select items may be available for personalization. Please contact our Client Services team to inquire. Note that personalized items are final sale.

Contact & Support

How can I reach you?
Our Client Services team is available via email or by post at our Arlington address. Response time: within 24-48 hours.